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FAQs

Is your shop open? I miss your croissants....

Our retail storefront is closed. The only way to purchase La Bouche products it through our website, right here!

Through our reinvention we have changed our menu so many of the items you have know us for we no longer bake. The beauty of food is that there is an endless combination of flavours and goods we can create and so its up to us to explore, taste and indulge our senses.

Will we bake croissants again? Maybe, but make sure you stay tuned to our socials and our newsletter.

Tell me about your Shipping + Deliveries?

Christmas Order Deliveries

For all Christmas orders and gift boxes our cut off dates for shipping is December 12th.

BULK ORDERS + CORPORATE DELIVERIES

For orders of 6 Hamper Gift Boxes or more please contact us for assistance. We can provide a simpler process for multiple delivery locations.

SHIPPING COSTS

Our Express Shipping across Australia is:

Express Shipping- $15 per Order up to $150
Free Shipping- Orders above $150

All shipping costs are per order per address.

DELIVERY LOCATIONS

Our delivery service covers Australia, using Australia Express Post and trusted express couriers.

ORDER DISPATCH SCHEDULE

Orders within Australia are dispatched from Monday through Thursday. We DO NOT SHIP Fridays to prevent your freshly baked goods from waiting in a warehouse over the weekend.

ORDER PROCESSING TIME AND DELIVERY

Kindly set aside 1-3 business days for order processing. During busy holiday periods, an extra business day might be necessary for your order's arrival.

ESTIMATED DELIVERY TIME

Our shipping method is Express Shipping using Australia Post and other trusted couriers, typically delivering within 1-4 Business Days from the posting date. If your destination is a major city like Brisbane, expect next-day delivery; otherwise, add an extra day. Rural areas may experience longer delivery times—please refer to Australia Post Express for current estimates.

DELIVERY NOTIFICATIONS + DELAYS

Upon shipment, we'll provide you with a tracking code to monitor your delivery progress. Please be aware that holiday periods might result in express postage delays. If you haven’t received your order within 5 business days from the order date, kindly reach out to us at eat@labouche.com.au, and we'll assist in tracking your package.

MISSED DELIVERY

What happens if I'm not home to receive the delivery?

If you are not home to receive your package, Australia Post will leave it in a safe place. Rest assured, all orders leave our patisserie sealed.

We are currently not shipping to any international locations…… yet

Can I pre-order pickup from your Cleveland location?

Yes you can! If you live on the Redlands Coast and would prefer to come and collect your order then you may do so.

When you are placing your order you can select a date and time slot that best suits you.

As we don't have presented cabinets anymore you cannot purchase more when in store.

We are still at 2/71 Shore Street West, Cleveland.

PLEASE NOTE: IF YOU HAVEN'T PLACED AN ORDER THEN YOU CANNOT COLLECT IT.

I need to send to different addresses, can you help?

Yes we can!

If you have multiple addresses you would like us to deliver to place a seperate order for each location.

For orders of 10 or more please email eat@labouche.com.au and we can assist with the correct packaging and addressing of deliveries.

Allergies, Shelf-Life + Storage

**Allergies**

All our products are lovingly handmade in our small batch kitchen. While we maintain the highest level of cleanliness we can never 100% guarantee that each item is free of gluten, nuts or dairy.

**Shelf-Life + Storage**

The shelf life of our products vary widely. Every product will come with a 'Best Before' date and will last longer if refrigerated once you receive it.

We refuse to use preservatives and so everything is best eaten quickly.

Our Brownies and Breton will have approx 1 week BB, while other biscuits will last about a month.

Check out our ingredients tab for all information of our products.

Refund Policy

Please select carefully as we cannot exchange or refund goods due to their perishable nature.

We hold a high level of care in all that we do and we can assure that your order leaves us in the optimum presentation and taste.

If there is an issue, please reach out with as many images to illustrate the problem and we will make sure your experience is as smooth and tasteful as our menu.

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