Refund policy
Refund Policy for Perishable Products
At La Bouche, we take great pride in crafting exquisite, gourmet, and luxury patisserie items. We understand the importance of delivering the freshest and most delectable products to our customers. Due to the perishable nature of our artisanal creations, we have a strict refund policy in place to maintain the quality and integrity of our offerings.
Refunds and Exchanges:
As a general rule, we do not accept refunds or exchanges for our perishable products. This policy is essential to ensure that our customers receive the freshest and highest quality patisserie items every time they order from us.
Cancellations and Refunds:
We understand that circumstances can change, and you may need to cancel an order. Cancellations and refunds are acceptable, but only if your order has not yet been dispatched. Once your order has left our shop, we can no longer process a refund.
How to Request a Cancellation and Refund:
If you wish to cancel an order, we kindly request that you contact us as soon as possible. You can do so through the following methods:
- Facebook Messenger: Reach out to us on our official Facebook page.
- Instagram Direct Message: Send us a direct message on our official Instagram account.
- Email: Write to us at eat@labouche.com.au.
When contacting us to cancel your order, please provide your order details and reason for cancellation. We will do our best to assist you promptly. If your order is still in our shop and has not been dispatched, we will process your refund as quickly as possible.
We appreciate your understanding of our refund policy, as it allows us to maintain the uncompromised quality and freshness of our patisserie products. If you have any questions or concerns, please don't hesitate to reach out to our customer support team through the specified channels, and we'll be happy to assist you.
Thank you for choosing La Bouche for your gourmet, luxury patisserie needs. We look forward to delighting your taste buds with our exceptional creations.
At La Bouche, we take great pride in crafting exquisite, gourmet, and luxury patisserie items. We understand the importance of delivering the freshest and most delectable products to our customers. Due to the perishable nature of our artisanal creations, we have a strict refund policy in place to maintain the quality and integrity of our offerings.
Refunds and Exchanges:
As a general rule, we do not accept refunds or exchanges for our perishable products. This policy is essential to ensure that our customers receive the freshest and highest quality patisserie items every time they order from us.
Cancellations and Refunds:
We understand that circumstances can change, and you may need to cancel an order. Cancellations and refunds are acceptable, but only if your order has not yet been dispatched. Once your order has left our shop, we can no longer process a refund.
How to Request a Cancellation and Refund:
If you wish to cancel an order, we kindly request that you contact us as soon as possible. You can do so through the following methods:
- Facebook Messenger: Reach out to us on our official Facebook page.
- Instagram Direct Message: Send us a direct message on our official Instagram account.
- Email: Write to us at eat@labouche.com.au.
When contacting us to cancel your order, please provide your order details and reason for cancellation. We will do our best to assist you promptly. If your order is still in our shop and has not been dispatched, we will process your refund as quickly as possible.
We appreciate your understanding of our refund policy, as it allows us to maintain the uncompromised quality and freshness of our patisserie products. If you have any questions or concerns, please don't hesitate to reach out to our customer support team through the specified channels, and we'll be happy to assist you.
Thank you for choosing La Bouche for your gourmet, luxury patisserie needs. We look forward to delighting your taste buds with our exceptional creations.